Terms and Conditions

General Terms and Conditions (GTC) - “Vulkaneifel-Chalets” valid from 01.07.26

Landlords: Tina Weber & Guido Weber GbR, Fraukircher Weg 26, 56736 Kottenheim

1. Arrival / Departure

Departure must take place no later than 10:00 AM on the departure day. Exceeding the departure time by more than 30 minutes will result in an additional night's charge.

On the day of arrival, the houses can be occupied from 3 pm. Alternative arrival and departure times can be arranged individually with the landlord. Should the tenant not arrive by 8 pm on the day of arrival (unless a later time has been agreed upon), the contract will be considered terminated after a period of 48 hours without notification to the landlord. The landlord or their representative may then freely dispose of the property. A (partial) refund of the rent due to early departure is generally not granted.

2. Booking

A booking requires providing the guest's full address and mobile phone number. The name of the second guest must also be provided upon request.

Chalet Freiwild and Chalet Platzhirsch are designed for a maximum of 2 adults. The half-timbered house Rosengärtchen is for 2 guests, or up to 4 guests by prior arrangement. Any violation of these terms will result in immediate termination of the rental agreement by the landlord.

In case of overbooking or similarly important reasons, the landlord may cancel the booking. Any deposits already paid will be fully refunded. If possible, the landlord will offer the guest alternative accommodation through an agency. The guest waives any right to compensation.

Subletting the holiday apartment to third parties is not permitted.

3. Animal husbandry

Pets are allowed in Chalet Freiwild and Fachwerkhaus Rosengärtchen. Pets are not allowed in Chalet Platzhirsch.

They require written confirmation from the landlord. For dogs, the type and size must be specified. Chalet Freiwild allows 1 dog; Fachwerkhaus Rosengärtchen allows a maximum of 1-2 dogs, which must be agreed upon with us before booking. An additional charge will apply. In case of violation, the landlord reserves the right to terminate the chalet rental agreement immediately.

Dogs are not allowed on the sofa, in the bed, or in the shower.

The contracting party who brings an animal is obliged to properly keep or supervise this animal during their stay, or to have it kept or supervised by suitable third parties at their own expense.

The contracting party or guest bringing an animal must have appropriate pet liability insurance or private liability insurance that also covers potential damage caused by animals. Proof of such insurance must be provided upon request by the landlord.

The contracting party or their insurer is jointly and severally liable to the landlord for any damage caused by animals brought onto the premises. This includes, in particular, any compensation the landlord is required to pay to third parties.

4. Payment

The rental agreement becomes valid upon receipt of the deposit in the landlord's account. The deposit, amounting to 60% of the rental price, is due within three business days of receiving the booking documents. The remaining balance is due 14 days prior to arrival. If the payment deadlines are not met, the landlord may withdraw from the contract. Non-payment is considered a cancellation and entitles the landlord to re-let the property. There are no additional charges for water, electricity, parking, or waste disposal.

For short stays (3 nights), we charge a short stay surcharge.

The agreed price includes the currently applicable VAT. Should the VAT rate increase before the start of your stay, we reserve the right to adjust the price accordingly.

The municipality of Rieden will levy a tourist tax starting January 1, 2024, which we are required to collect and remit. This tourist tax is added to our rental fee for the holiday home.

A registration form for this purpose is available in the holiday home and must be filled out during your stay.

Use of our electric vehicle charging station must be registered in advance when booking and will be billed separately. Only one charging station is available and therefore it can only be used by one holiday home per stay.

5. Cancellation/Withdrawal

To avoid unexpected costs, we recommend taking out travel cancellation insurance.

The date of receipt of your cancellation notice in writing is what counts.

Cancellation policy

The cancellation fee for cancellations 7 days before arrival is 100%.

The cancellation fee for cancellations 14 days prior to arrival is 90%.

The cancellation fee for cancellations 42 days prior to arrival is 60%.

The cancellation processing fee is €25.

For cancellations up to 42 days before the arrival date, we will refund any deposits paid, less a €25.00 processing fee.

In case of late arrival, no-show or early departure, we will charge for the entire booked stay.

6. Tenant's Obligations

General duty of care: The tenant undertakes to treat the holiday home as well as its furnishings, furniture and equipment with general care and to avoid damage.

The parasol must not be left open unattended.

No objects may be placed or stored under the external blinds at any time.

The roadway must be kept clear at all times.

Obligation to report damages: Any damages or defects must be reported to the landlord immediately. Failure to report may result in claims for damages.

Liability for Damages Caused: The tenant is liable for all damages to the rental property, its furnishings, and grounds caused by them, their travel companions, or pets. This includes necessary costs for cleaning, repair, or replacement. The tenant is responsible for any resulting loss of rental income.

House Rules and Usage: The tenant agrees to comply with the house rules. In particular, pets are not allowed on sofas or beds. Smoking is not permitted in the house.

Cleaning Obligation: The holiday home must be left swept clean. Garbage must be disposed of properly. In case of excessive soiling or additional cleaning required, the tenant may be charged for the costs.

7. Data protection

The tenant agrees that data concerning their person, necessary for the execution of the rental agreement, may be stored, modified, and/or deleted. All personal data will be treated with absolute confidentiality.

For further information on data protection, please refer to our website “www.vulkaneifel-chalets.de”

8. Liability

This listing was prepared to the best of our knowledge. We are not liable for any disruption to the rental property caused by force majeure, power or water outages common in the region, or severe weather. Likewise, we are not liable for unforeseen or unavoidable circumstances such as official orders, sudden construction work, or disruptions caused by natural or local conditions. However, the landlord will gladly assist in resolving any problems (to the extent possible). The tenant is responsible for their own arrival and departure. The landlord is not liable for personal belongings in case of theft or fire. The tenant is fully liable for any willful damage or destruction.

9. Other

The landlord reserves the right to charge for any additional cleaning required beyond the usual final cleaning costs. This additional charge is €40.00 per hour. Any defects must be documented by the landlord.

The TV programming cannot be changed. Hair dyeing is not allowed in the holiday homes.

Netflix access may only be used in the respective holiday home. Violations will be subject to a fee.

In case of storms or strong gusts of wind, the exterior blinds will be raised to protect against storm damage. These must remain in the retracted position. The guest will be liable for any damages resulting from non-compliance, including repair costs, loss of rental income, etc.

The host may terminate the concluded contract without notice if the guest, despite a warning from the host, persistently disrupts the operation or the execution of the stay, or if he behaves in a manner contrary to the contract, justifying immediate termination of the contract.

10. Final Provisions

Photos and text on the website and in the flyer serve as a realistic description. A 100% match with the rental property cannot be guaranteed. The landlord reserves the right to make changes to the furnishings (e.g., furniture), provided they are of equivalent value. Should one or more provisions of these terms and conditions be or become invalid, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced by a valid provision that most closely reflects the economic and legal intent of the contracting parties. German law applies. The place of jurisdiction and performance is the landlord's place of residence.