Is there an EV charging station? 

• 1 charging station at the chalets in Rieden. 1 charging station at the Rosengärtchen half-timbered house
• 11 kW charging capacity each. Please enquire when booking! Charged according to usage.
  

Is there a sauna?

The sauna is located in the basement of Chalet Platzhirsch and can be accessed via the outside stairs. Chalet Platzhirsch & Chalet Freiwild share the sauna area. The sauna accommodates up to 4 people.

What are the check-in and check-out times? 

• Check-in from 3:00 pm, check-out by 10:00 am.
  

Are pets allowed? 

• Pets are welcome at Chalet Freiwild (1 dog) and the Rosengärtchen Half-Timbered House (1–2 dogs); please let us know when booking. Cats on request!
  

Is Wi-Fi available, and how fast is it? 

• Free Wi-Fi
• DSL connection in Rieden (fiber optic requested)
• Fiber-optic connection in Kottenheim
  

What is the cancellation policy? 

• The cancellation fee for cancellations made 7 days before arrival is 100%.
• The cancellation fee for cancellations made 14 days before arrival is 90%.
• The cancellation fee for cancellations made 42 days before arrival is 60%.
• The cancellation processing fee is 25 €

How does key handover work?

• Once your remaining balance has been paid, and a few days before arrival, we’ll send you some information and an access code for the holiday home.
  

How does payment work?

• 60% on booking, balance 14 working days before arrival. Bank transfer only.